GOLDplus + is an innovative new level of service available EXCLUSIVELY to 3cTele.com customers
It represents a simply unrivalled level of service in the telecoms market. By choosing GOLDplus on your line, you can be sure that you have the highest service level of ANY other UK Telecoms company. GOLDplus costs just £2.95 per month and may be added or removed at any time.
GOLDplus Members are given separate exclusive contact details which takes them directly through to the GOLDplus team
no waiting in automated queues or selecting/transferring to different departments or services. You will be answered by a GOLDplus trained telecoms agent. This person is your single point of contact who will ‘own’ your questions, accounts queries or faults until they are resolved to your satisfaction. No passing the buck and no dealing with different departments.
To respond to our customers needs, the GOLDplus team can be reached by a range of methods
including dedicated telephone line, on-line chat, Whatsapp group, and Skype. They will also have an on-line account access set up in advance to view charges, calls, and services 24 hours free of charge.
As a GOLDplus member, we will keep a local stock of any Hardware
that we provide to you, including of course your Router. In the event of a failure which we cannot correct remotely, we will pre-configure and test a new router and get it to you within 24 hours free of charge.
If you have a line fault which effects telephone calls on your line
If you have a line fault which effects telephone calls on your line, we will provide a call diversion to any other line (including a mobile). The diversion service and the costs of diverted calls will be free.